Troy Floyd, floor technician at Wooldridge Place Nursing Center in Corpus Christi, Texas, received Life Care Centers of America’s Gulf States Region Whatever It Takes And Then Some Award on Aug. 26, 2015, for his dedication to customer service.
Executives from Life Care awarded Floyd a $1,000 cash prize during an awards ceremony at the company’s headquarters in Cleveland, Tennessee. He was chosen from among hundreds of associates in the Gulf States Region and was one of only eight associates from Life Care’s more than 200 facilities nationwide to receive the award.
While he does his job well daily, Floyd was particularly praised for a specific act of caring in 2014.
Floyd developed a meaningful relationship with a resident who was passing away. Even though they didn’t have much in common, Floyd would listen to the resident tell stories about his life, and the family later praised him for his attentiveness, which made a big difference for the resident.
"I am a God-fearing man, and He asked me to do what I do,” said Floyd. “To put a smile on the residents’ faces gives me a smile.”
Life Care Centers of America’s Whatever It Takes And Then Some program rewards associates for extraordinary acts of kindness. Monthly awards are presented in Life Care facilities nationwide based on nominations from fellow associates, family members, residents and guests. Each facility then chooses an annual winner, from which the divisional winners are selected.
“Dedicated caregivers routinely go far above and beyond their job descriptions, and Troy Floyd certainly demonstrates by his example their professionalism and compassion for the residents they serve,” said Beecher Hunter, Life Care president. “We are proud of Troy and the thousands he represents in their selfless approach to the needs of others.”